Clinic policies
booking advice
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Advance bookings recommended
Walk-ins welcome (subject to availability)
30-minute skin consultations available if you are unsure of your skincare needs
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Please arrive 5 minutes before your scheduled appointment to ensure there are no delays in starting your treatment so that we can maximize your time with us.
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We send appointment reminders via text message
You will need to reply ‘Yes’ to your appointment reminder text message to confirm your scheduled appointment with us
Please let us know at your earliest convenience should you change your mobile phone number so that we can update our records.
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Complete any required consultation forms
Bring list of current skincare products you are using if required
Inform us of any and all medical conditions or allergies
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Appointments of 1 hour or longer require a 50% deposit
Dermal therapy treatments require a $100 deposit
Consultations require a $30 deposit (redeemable against your next treatment)
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All deposits are non-refundable
24-hour notice required for all cancellations
Deposits will be forfeited if:
- Cancelled within 24 hours of appointment
- No-show for scheduled appointmentRescheduling with 24+ hours notice: deposit will transfer to new appointment
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Deposits taken at time of booking
Balance payable at completion of treatment
Deposits & cancellations
privacy policy
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Personal information (name, contact details, date of birth)
Medical history and skin concerns
Treatment history and preference
Payment information
Photos (with explicit consent)
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To provide personalized treatment services
To maintain accurate medical records
To communicate about appointments and aftercare
To send relevant promotional materials (with consent)
To improve our services
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All client information is stored securely in our CRM system
Access is restricted to authorized staff members
We maintain strict confidentiality protocols
We never share your information with third parties without consent
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Access your personal information
Request corrections to your data
Opt-out of marketing communications
Request data deletion (where legally permissible)
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The Skin Whisperer
Shop 149 Belmont Forum Shopping Centre,
277 Belmont Avenue, Cloverdale 6104
Western Australia
Last Updated: March 12, 2025